Interview with the head of the SanMariDez Sanitary Service: why bedbugs can be so hard to bring out, and you have to call the disinsection service over and over again?

The interview turned out to be rich and interesting - it deals with many pitfalls and unobvious moments in the destruction of bugs, about which a person without experience does not even think, but which sometimes have a decisive influence on the result.

Editorial site: Hello, Maria. Please tell us how is the situation with bedbugs in Moscow at all, and if you compare the last 5 years - according to your feelings, is there any kind of dynamics, improvement or deterioration?

Maria: Good afternoon! The situation with bedbugs is becoming more acute with each passing year. The bugs were, are and always will be. From this you can not escape. But, for example, 8 years ago there were more complaints about cockroaches, and then for bedbugs. Now, it seems that people almost do not interfere with cockroaches to live. There are much more requests for bedbugs and they grow every year.

The more people move around the world, the more often insects from one country migrate to another in bags and things. We have repeatedly encountered cases where customers brought bedbugs from India, from Mexico, from Turkey and Thailand. In Germany, at Frankfurt Airport, there is even a service for identifying bedbugs in suitcases departing. There is a special service with dog handlers whose dogs are trained to detect bedbugs. This means that this problem concerns not only Russia, it is relevant all over the world.

Also now popular is the illegal business of organizing hostels in apartment buildings.As a rule, there is a very high density of people living in the CIS countries, and such apartments are often sources of infection for prosperous neighbors. Businessmen containing hostels, hostels, hotels and hotels do not always pay due attention to preventive work against insects. They come to mind only when negative reviews from guests with news about the presence of bedbugs in their establishment appear on third-party sites. All total saving mode. A pest control service is not cheap.

In general, the population density in Moscow and other cities is growing every year, living conditions do not always meet the standards of SanPin. In such apartments, the probability of occurrence of bedbugs is quite high.

Editing the site: They constantly write to us here that, they say, insect extermination services do not really help to solve the problem. They simply take money, process something, leave, and bedbugs both run and run. And bite. What can you say about this - are the bugs actually so unkillable?

Maria: Actually, the bugs are very gentle insects. They should be slightly crushed, and they are already crushed.No wonder the victims of bedbugs discover bloody stains on their bed, which is a sign of the presence of these bloodsuckers. The man just turns in his sleep and presses the bug attached to his body. He is immediately crushed.

The myth that the bugs are terribly viable, is also not confirmed by 100%. We know the means from which the bugs die well already in the first minutes after treatment, they literally "collapse" before our eyes when the preparation is directly exposed to them.

The same is bed bugs eggs. If you find their nest, it is destroyed with one finger movement. It is very easy to smudge the masonry - that's all. If this is not done, then it can be poured with boiling water or treated with chemistry, and these eggs will not survive.

Therefore, the myth number 2 - that the drugs do not work on the eggs of bedbugs. Work, and how! But only if you get to the clutch. Living eggs are firmly attached to furniture and cannot be torn off or damaged. Dead eggs are easily shaken off the surface, and they are a little different color. Dried up Such observations are made by disinfectants in those apartments where re-treatment is required and they arrive a second time. The reason for the reviews on the Internet that the bugs after the persecution of health services are not displayed and are considered to be difficult to remove insects, there are several reasons:

1. First, bugs successfully develop immunity to many drugs. In Moscow and other large cities, there are never etched populations of bedbugs. Any bug at least once, but already poisoned. What poisoned - we do not know. A great variety of drugs. If he survived, for example, due to the lack of concentration of the drug in the solution, it means that he has acquired immunity to this active substance. Therefore, if you take the most popular drugs, the first treatment is always the shooting. Maybe it will work, but maybe not. This applies to most inexpensive drugs that are used by many health services. Here you have the first reason why bugs do not hatch. We in the arsenal have the means to which the bugs are guaranteed no immunity. But they, of course, are expensive;
2. Secondly, not enough concentrated solution when used during the baiting of bugs. At present, disinfection activity does not require licensing. Thus, almost everyone can poison insects and provide any other services in the framework of disinfection, disinsection and disinfestation. Therefore, the disinfection area has become a popular business for fraudsters. Such one-day companies do not care what to poison the bugs, how to poison them and what the result will be after the treatment ... They only care about the money that can be torn from the client, taking advantage of his trouble. It is practically impossible to distinguish such a company from a quality sanitary service in advance. Now such a problem exists in any service sector - be it a beauty salon, medical clinic, tutoring, or the services of a lawyer. Until you use the service, you will not understand how high-quality it is. So people go in search of real quality ...
3. And of course, the unfair work of disinfectors. Again, such disinfectants are multiplied due to the companies described above. Just handle the top of the sofa is useless. It is necessary to completely disassemble, remove the armrests, get to the deepest cracks in which bugs can sit and eggs can be laid there. Processing hard furniture, floors, baseboards - it's hard work, and for low pay no one will do. By the way, due to the high competition in the market, it is also very difficult to convey to the client.Disinfection can not cost too cheap! Many customers are looking for treatment for 1200 rubles with a guarantee of 5 years! Well, is not it funny?
4. It also happens that the wrong drug is chosen. Or, the drug was chosen correctly, but the concentration was too low;
5. It also happens that the client has a very high clutter in the apartment. There is literally no place for a disinfector to turn around and there is no possibility to conduct high-quality processing. In this case, the client resists, refuses to part with things, does not want to delve into the processes and difficulties of breeding bedbugs. In such apartments, of course, guaranteed all the bugs will not be bred. We warn the customer about this at the very first processing. Other disinfectors from other services in such apartments will not even strain. Popush in the air and leave, because still the bugs do not hatch. As a rule, the more difficult the living conditions of a person, the less he is willing to pay for the breeding of bedbugs, and requires a lot of work in his apartment for the minimum money. And then he goes to the sites of reviews and complains that he does not have bugs, and all the sanitary services are scammers ...

There are a lot of reasons for the non-release of bedbugs from the first, or even from the second and third, and the sanitary service and a specific disinfector are not always to blame. We can talk about this for a very long time.

I can only say one thing: if we find a common language with the client, the client is seriously focused on fighting bedbugs, then everything works out for us, and bedbugs are brought out. There is no magic in this business, and disinfectors are not magicians. Approach the issue more seriously, delve into the problem and then everything will turn out as soon as possible.

Site Editing: How often do SanMariDez specialists have to re-visit those objects that they have previously processed from bedbugs?

Maria: No, not often. In about 80% of cases, we get bed bugs the first time. In the remaining 20%, customers turn to us for re-processing, but some of them turn out to be just a preventive measure. That is, the bugs were removed the first time (and this means that all the nests were found and destroyed, the living bugs were etched), but the client is so scared that he wants to carry out fixing treatment anyway, what, God forbid, nobody got out.

Some of the clients still have a positive result after the first treatment, most of the bugs are etched, but single bites 1-2 times in several days remain.In such cases, we recommend not waiting for several months in the hope that the surviving bugs will die, but to carry out a fixing treatment - “control shot”.

The third option was when there were a lot of bedbugs initially, and the disinfector immediately warned the client that one thing could not be done here and would need to do the second, and maybe even the third treatment. Dates are set in advance, recommendations are given, and following them, we are guaranteed to display bedbugs, even in very complex apartments.

The fourth option - treatment after 3-6 months. In this case, our fault and not at all. We erased all the bugs from the first time, and people for a long time lived quietly without bites. New bugs either migrate from neighbors, or are reintroduced by the residents themselves or their guests. But since we give warranty service for a year, we still go to such apartments under warranty.

So, with the right approach and the mutual mood of the disinfection service and the client itself, the bugs are excellent even from the first time.

Editing site: You talked about the unfair work of disinsectors. So, it is believed that the workers of dubious disinsection services throw up bugs and cockroaches.People complain that they always lived in purity and did not know the problems, but as soon as an entrance service appeared on the door of an insect baiting service, as in an apartment, these insects were immediately detected. Do you think there are firms that deal with bedbugs? Maybe that's why in some houses bedbugs can not be removed for years? Or is it more likely that the opinion about throwing people is due to the migration of insects disturbed in a single apartment during a baiting?

Maria: I can not say anything about this about other services, but logically, rather, it is a myth than the truth. The apartment is a private area. It is locked. How can I throw bedbugs there? In the entrance? Stupidity. Such things can be assumed to make each other competitors in the hotel business, but not disinfectors.

At least, I have never heard such a story from anyone even in secret.

Editorial Site: How does SanMariDez address the issue of job guarantees? Above this point has already been affected, but let's clarify the details.

Maria: I can hardly understand how to give a guarantee on insects. I mean exactly the guarantee that should be understood by this word - complete deducinginsects from the first time (even if the house is teeming with them ?!) and so that they never in their life (1 year or 5 years) ever appear in a processed apartment. And if they appear, then we are to blame, and only we are obliged during this period to go free and endlessly to the client for processing without any “BUT”, because the guarantee is given for 5 years! Even if the processing cost 1200 rubles!

This is the question that every second client asks us. And the more difficult the situation with the client, the more guarantees he wants to get!

To carry out processing from cockroaches and to guarantee for 100% that they definitely will not appear after processing within 3-5 years is a myth. Even a year is a myth. For any money! Even if the processing will take place for a mad price. There is still no guarantee. Moreover, in some cases repeated treatment is really necessary for insects, and it happens that even a third one is needed!

This is how nature works. And why should repeated processing be free if it is needed for entomological indications ?! And if neighboring apartments are infected? (as is usually the case in every second case). And if this is a communal apartment, but the client asks for processing only in his room, while there are bedbugs in the whole apartment? And if people work at construction sites and haul them out of the cabins to their homes?

And if this is a hostel with a constant change of tenants and three-tiered beds in three rows of 12 sq. M. in each room? We are corroding them, and new tenants with suitcases again bring “guests”. Students are brought to bedbugs from dormitories by their own friends. Where is the guarantee that in a couple of months they will not have bugs again?

Used furniture is bought by ads. One sofa was thrown away, bugs were etched, they bought new furniture, in which there could be bugs ... even in the new one. Business trips, travels, trains, buses - bugs can be brought into the house from anywhere again through any time interval after the first baiting. And at the same time people ask: “What are your guarantees? Is the second processing free? ”

Everyone wants a guarantee. In any business, what the client wants is the law. Want a guarantee? Get them in advertisements!

Editing the site: It turns out that a bona fide company after the processing can not give a 100% guarantee of the absence of bedbugs in any apartment, for example, for at least a year. If you say this directly to the consumer - as he looks at it: surprised and indignant, as it turns out, the company, in fact, does not give a guarantee! But at the same time, there are a lot of advertisements for disinsection services, where a fake guarantee of 2-3 years is given.How can you honestly compete in this situation?

Maria: We guarantee that our processing will help you 100% the first time. That is, customers will see the result necessarily. There is no such thing for us to undergo treatment, and bugs or cockroaches both run and run.

In some cases, fixing treatment will be needed in 14-21 days and in very rare cases - the third prophylactic treatment, which also needs to be done no later than 21 days after the second one. And then the insects will be completely destroyed. How long - we do not know ... It all depends on the state of the apartment, the people living in it and the neighbors around.

Customers often use our warranty reprocessing for insect baiting after 6-10 months. That is, we erase insects from them for the first time, and then these insects appear after some time again, and already in a dialogue with a disinfector, people tell that neighbors have bugs, or friends have brought them again. And our processing helped them the first time, and they lived quietly for half a year.

Such cases, of course, are not guaranteed in the sense of the word that I mentioned above, but we still travel, process again and do not understand the true cause of the appearance of insects during the warranty period of customer service under the contract.

In a conversation with a client, even before processing, we try to convey that we give a guarantee on the QUALITY of our work, but not a guarantee of 100% insect excretion from the first time to zero and for life. We give a guarantee that a competent disinfector will come to you, who will use high-quality equipment and a disinsection preparation, that he will do his best job and will do everything to help cope with the problem in one treatment.

From our company is given annual warranty service. During this period, we are in contact with the client by phone. The client can contact us for re-processing within 1 year at a 50% discount. If, after the second treatment, he again has any complaints, we will come for free and we will closely analyze the situation, why insects continue to prevent him from living.

But we cannot guarantee the absence of insects for any period, if only because any chemistry that has been diluted with water to obtain the necessary disinfecting solution has a limited duration. The drug deposited on the surface, in contact with oxygen and moisture in the air, which eventually destroy it.The applied preparation retains its active properties for no more than 3-4 weeks, and some even less.

This period is enough to erase most of the insects in the room, or even bring all to zero. If during this period you understand that the insects have not completely disappeared, then you should not wait and hope that cockroaches or bugs will die in two or three months - call the company faster and ask for fixing treatment.

If you open a certificate for any drug, it will say that the finished solution must be used within 6-8 hours. The validity of the active substance is 2-4 weeks. There is not a single drug, even microencapsulated, with a prolonged effect that would retain its properties for 3-5 years.

So before ordering processing from a company that gives a guarantee of 3-5 years for its work, look, and how many years does the company itself have. Perhaps, in 3-6 months, it will close ... and open under a new name, promising even sweeter conditions. So such guarantees are just a luring advertising move. Bedbugs and cockroaches are either hatched or not. It does not need a warranty for a year, three or five years ...

Editorial site: Imagine a hypothetical situation. If you suddenly had bugs in your apartment, what method of treatment would you prefer - spraying (from a sprayer) or cold mist treatment? Or maybe hot mist? There is an opinion that the use of fog generators in apartments is undesirable, especially when allergic children live here, who will then crawl everywhere and grab everything by hand. In addition, the tool is more dissipated, and there is a fear that the desired concentration for the destruction of bedbugs will not be achieved. Personally, which option would you choose?

We work only with fog generators. This is a modern equipment that allows for the most deep and large-scale processing indoors in a short time. Only such a processing method can guarantee maximum results.

I have nothing against hand sprayers. But they work much harder, longer, there are a lot of puddles, the furniture is damaged from excess moisture, the sofas dry for a long time and it is impossible to capture every centimeter of the contaminated room so thoroughly.Fog generators work under pressure and allow even hard-to-reach places to be blown through.

Unfortunately, spot treatments with manual sprayers do not give the expected result. That is, you can even remove bedbugs with pshikalka for washing windows, but when there is a powerful alternative - why not use it?

By the way, we had an adventure when a cold fog generator broke down at the address of the disinfector, and he conducted a full-fledged treatment from a bottle with a spray bottle to clean the windows. Processing took two hours. Corns on the hands. The bugs are etched. But this is extreme!

To achieve the maximum effect in the destruction of insects should be: first - competent disinfector, the purpose of which is to destroy the insects in your apartment, and not tear off a tidy sum. The second is a quality drug. The third is good equipment. Fourth - the client's desire to delve into the situation and not wait for magic.

I think that all opponents of fog generators simply cannot afford to buy them, work with cheap hand-held sprayers and invent stories about how poorly generators work.I do not know of a single disinfector that would return to the hand sprayer after using fog generators. It's like a button phone and an iPhone ...

After processing, in compliance with all our recommendations and safety rules, after thorough airing, the drug does not pose any danger to children, animals, or adults. Its concentration is calculated on an insect, and not on a large organism. Allergic reactions and other manifestations of chemical poisoning can manifest themselves only if the safety rules are violated.

In addition, it all depends on the master. In the generator there are certain adjustments to the flow of the jet, with the help of which it is possible to ensure that the preparation does not barely scatter over the surfaces, but lays down in such a layer that it is enough to bait insects, but there is no excess (so that it does not leave puddles) .

As for the option that I myself would prefer. Hot and cold fog is just a processing technique. It is very important to understand which drug is loaded into this generator, in what concentration and with what hands the apartment will be processed. Therefore, when clients tell us: “Your fog does not help, we have already done it!”, We try to explain that the fog generator is not a magic wand, but only an electrical unit.Insects are also poisoned by the drug that has been refueled into this unit and the hands of the disinfector that prepare this preparation and carry out the treatment with a generator.

I would use the integrated treatment of my apartment - exactly the same as we do to our clients. There is nothing better today, so I’d spend all the same things that we do to our clients.

Editorial Site: And in conclusion. What advice would you give to those who are already desperate from the futile struggle with bedbugs? Many people are exhausted by this struggle - they say so directly that they no longer have the strength, their hands are down, they can not sleep properly for months due to constant bites, and there is discord in the family. And all this against the background of the fact that many times already ordered processing and tried to process themselves, but the effect is zero. What can you advise such people? Well, in the sense, besides the SanMariDez phone number 🙂 What is the most important thing on which you should focus your efforts in order to finally solve the problem with bedbugs?

Maria: We also get calls from such desperate customers who have been fighting with bedbugs for two years, and nothing happens. But with a closer look at their situation, answers pop up.

For example, that the first treatment was carried out poorly by the sanitary service. Money paid, the result is not received. They live on ...

Three months later the bugs finally got it. People went to the store, bought some first available remedy for bedbugs, they bothered themselves, and the bugs were alive and well. They live on ...

After another six months, they again called in a disinfector. It helped, the bites stopped, but after a couple of weeks they appeared again, and people waited another three months for the remaining bugs to die, because they were given a guarantee of 3 years! The bugs are not dead. They live on (and it was necessary to make a fixing treatment).

Or during the conversation, it turns out that most of the bugs are in the grandmother's room, but she does not allow her to throw out her sofa and carpet, on which there is no living space due to bedbugs. But they do not bite her, so she believes that all family members want her to die and want to quickly poison her. That came up with bedbugs and their bites!

Another option - the apartment is old, in need of repair. On the floor is a parquet of the 30s of the last century and the same linoleum. Remove the plinth? What are you ?! It is necessary to do the repair later!

And it also happens that the whole house is infected with bedbugs and everybody periodically poison them. On the sly.

We listen to such stories every day ...

To those who cannot cope with bedbugs in any way, I can give advice from SanMarid: take the problem with bedbugs more seriously. If it were so easy to fight insects, then there would not exist research institutes, chemical plants, sanitary services, educational institutions, and many, many other institutions all over the world aimed at combating such small insects ...

Carefully choose the company that will process you. Low price and warranty for 5 years - these are not the criteria by which you need to make the final choice.

Delve into the problem deeper. Be present during the treatment in your apartment (in a respirator!). Be prepared for a global coup, for dismantling, for wallpaper stripping, for the disassembly of sofas to cogs. Not all services do this. And not all customers are ready for such solutions.

Do not run away from the apartment after processing. After thorough airing it can immediately sleep. It is very important to understand the dynamics of bites and what is happening in the first days after treatment.

Bed bugs go for body odor. If a person is not in bed, then the bugs will sit on their crevices, and we need them to crawl out and come into contact with the drug. Bed bugs are night insects.If you don’t see them in the afternoon, it doesn’t mean that they are all worn out. Should be completely absent bites for a long time. Fully evaluate the result can only be living in this room.

Do not tighten with fixing treatment, if after the first there were at least single bites and more than 14 days have passed. Bring the matter started to the end.

Anyone who fights with bedbugs, sincerely wish not to despair and not to give up. Listen and follow the recommendations of experienced disinsectors - and then the bugs will be bred in the shortest possible time.

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